Help

Walk-through

FAQ – frequently asked questions

Game does not work in browser

1. Check if your browser is supporting WebGL and/or get WebGL

Go to 

https://get.webgl.org

You should see a spinning cube.

2. Your browser supports WebGL, but you still cannot play a game.

It is possible, that WebGL is disabled. You may have to manually enable it.

Enabling WebGL

If your browser supports WebGL, follow these instructions to enable it:

Chrome

  • Go to chrome://settings
  • Click the + Show advanced settings button
  • In the System section, ensure the Use hardware acceleration when available checkbox is checked (you’ll need to relaunch Chrome for any changes to take effect)

Then inspect the status of WebGL:

  • Go to chrome://gpu
  • Inspect the WebGL item in the Graphics Feature Status list. The status will be one of the following:
    • Hardware accelerated — WebGL is enabled and hardware-accelerated (running on the graphics card).
    • Software only, hardware acceleration unavailable — WebGL is enabled, but running in software.
    • Unavailable — WebGL is not available in hardware or software.

If the status is not “Hardware accelerated”, then the Problems Detected list (below the the Graphics Feature Status list) may explain why hardware acceleration is unavailable. Please consult this list before contacting our support team. If you have a display driver older than 2010, it may be the cause of the issue. Please update your display drivers and then go back to chrome://gpu again to look for problems.

Please ensure you are not using an extension that may be disabling WebGL.

Firefox

First, enable WebGL:

  • Go to about:config
  • Search for webgl.disabled
  • Ensure that its value is false (any changes take effect immediately without relaunching Firefox)

Then inspect the status of WebGL:

  • Go to about:support
  • Inspect the WebGL Renderer row in the Graphics table:
    • If the status contains a graphics card manufacturer, model and driver (eg: “NVIDIA Corporation — NVIDIA GeForce GT 650M OpenGL Engine”), then WebGL is enabled.
    • If the status is something like “Blocked for your graphics card because of unresolved driver issues” or “Blocked for your graphics driver version”, then your graphics card/driver is blacklisted.

Opera

Enable hardware acceleration:

  • Go to about:config
  • On the left hand menu, click “Browser”
  • Click the Show advanced settings checkbox
  • In the System section, ensure the Use hardware acceleration when available checkbox is checked (you’ll need to relaunch Opera for any changes to take effect)

Safari

  • Go to Safari’s Preferences
  • Select the Advanced tab
  • Ensure that the Show Develop menu in menu bar checkbox is checked
  • In Safari’s Develop menu, ensure that Enable WebGL is checked

3. WebGL is enabled, but you still cannot play the game.

  1.  please check if any third party plugins  (ex. AdBlock or Ghostery) are blocking the game.
  2. It is possible that the browser settings are blocking the game. To solve this problem:

Chrome

In the address bar, type 

chrome://flags/, and press Enter.

Scroll to Disable WebGL – Enabling this option prevents web applications from accessing the WebGL API, and click Enable:

Scroll to Disable WebGL – Enabling this option prevents web applications from accessing the WebGL API, and click Enable:

Click Relaunch Now. Google Chrome will restart and your new settings will be applied.

Firefox

write this in the browser tab:

About:config and press Enter

find privacy_file_unique_origin and set bool to false.

How to install game on Android device?

Installing APK on Android device

MAGIS- Game installation instructions 

File size: ~98Mt

Recommended devices: 2016 or newer

To avoid problems with the installation, first do the following:

1.   Change the Install unknown applications settings:

a.      Open “Settings”.

b.      Choose “Security”.

c.      Under “Device administration”, toggle  “Unknown sources” On

Installation from URL/Directly from Magisgame.com

  1. Open browser in your phone
  2. Go to  https://magisgame.com 
  3. Once on the website, tap “Download APK for Android”
  4. Choose “Download”.
  5. Find your file in Dowload folder or simply tap “Open” in the notification bar.
  6. Tap the file icon.
  7. Choose “Install”.
  8. Choose “Open”
  9. The game should be now visible in the “Applications” or “Apps”.

Installation from the computer on the phone

  1. Open https://magisgame.com/ in the browser. 
  2. Click   “Download APK for Android”
  3. Download APK file on the computer.

Then you may install the file on your Android device:

1.    Connect the Android device to the computer. If the device does not automatically connect to the computer, please follow the step 2.

2 (optional).  Switch device “USB” settings

a.       Open “Setting”.

c.      Find “USB connections”

d.      choose “MTP”.

3.  Wait for the possible drivers to be installed on your computer.

4.  Open the device folder on the computer..

5.  Drag or copy the APK file from your computer to the desired destination (ex. Downloads or Games folder).

6.  Disconnect your device from PC.

7. Find the APK on your device.  

  1. Tap “My files” or “File manager” icon on your device desctop. 

Alternatively:

  1.  Go to settings and find “Storage & USB” (Android 6) or “Internal storage”

8. Once you have found your file tap on the APK file.

9. Choose “Install”

10. Choose “Open”

14. The game should be now visible in the “Applications” or “Apps”.

Contact us for support

Have you experienced any problems with our game? Please describe your problem in detail.

Which platform did you play on? (required)
AndroidiOs/AppleWeb browser